Frequently Asked Questions
Below is a list of commonly asked questions that are updated on a regular basis to help inform our valued clients on a wide range of topics related to our business and information technology. At Brum Computer Consulting, we believe well-informed clients make better computer users. We also believe there are no stupid questions except for the ones that are not asked. If you don’t what you’re looking for below, send us an email or call us and we would be happy to answer your questions and who knows, it may even end up on this page.
General
How can I be sure that I am getting professional service?
We only employ high quality IT professionals that have completed IT training program courses and/or possess college degrees. Before hiring, we pre-screen our employees with drug tests, background checks, and skill assessment tests. Our engineers develop the best practices and techniques which our technicians then implement in the field. We also provide continuous training and quality control monitoring.
What type of clients do you service?
We offer a variety of services and solutions that benefit residential and commercial clients of all sizes. Over the years we have service a variety of commercial clients in the industries as diverse as real estate, finance, gaming, hospitality, restaurant, retail, legal, education, healthcare, government, and military.
How long have you been in business?
Brum Computer Consulting, LLC has been licensed and insured to do business in the State of Nevada and the City of Las Vegas from 2012.
What is your average service response time?
A variety of factors affect service response times however we do try to communicate directly with the client within the same hour of receiving a support request and we try to service the request, whether remotely or onsite, within a short time thereafter.
Do you work with other platforms beside Microsoft?
Our staff has worked with numerous technologies and brands over the 24+ years of IT experience they have. Microsoft, Dell, HP, Lenovo, Apple, IBM mid-range computers, desktop microcomputers, Quickbooks, Microsoft Office, Google Suite, Oracle NetSuite, VMWare, various SaaS solutions, printers, scanners, POS, networking equipment – whew, we’ve seen and worked on a lot! Just show us what you got and we can tell you if it’s serviceable or not.
Does our business need to use an IT service company?
It’s always good to have a reputable and knowledgeable IT company to call on whenever you need the assistance. Whether it’s for a one-time support call or a monthly contract arrangement, having a company like ours helps your employees and business focus on what they need to do while we focus on keeping your IT infrastructure and assets up and running for them.